Refund policy
Refund Policy
Last updated: May 2025
30-Day Satisfaction Guarantee
We stand fully behind every pair of Clarity Blue Glasses. You have 30 days from the date of delivery to request a refund — no lengthy forms, no runaround. If you are not completely satisfied for any reason at all, we will make it right.
How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe the issue — one sentence is enough.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days.
No Return Required
You do not need to return your Clarity Blue Glasses to receive a full refund. We trust our customers completely. Keep the glasses and we will still process your refund in full.
Damaged or Incorrect Items
If your order arrived damaged or you received the wrong item, contact us immediately with a photo. We will send a replacement or issue a full refund at no additional cost. You do not need to return the item.
Non-Refundable Situations
- Requests made more than 90 days after the confirmed delivery date.
- Items showing clear signs of intentional physical damage beyond normal wear.
Questions? Email us at support@clickcraftventures.net — we respond within 3 business day.
IMPORTANT — Please Read Before Filing a Chargeback
We are a real team that reads and responds to every email. Before initiating a chargeback or payment dispute with your bank or card provider, we require that you contact us first at support@clickcraftventures.net.
We respond to all support emails within 1–2 business days and will work to resolve your issue completely — whether that means a full refund, a replacement, or another solution tailored to your situation. Our refund policy offers a full money-back guarantee with no return required, and we have never refused a legitimate refund request made through our support channel.
Filing a chargeback without first contacting us is a violation of our purchase agreement. It removes our ability to help you directly, which is almost always faster and simpler than a bank dispute. Customers who initiate chargebacks without prior contact waive their right to a voluntary resolution and may have their dispute contested with full evidence including order confirmation, tracking records, and delivery proof.
If you have any concern at all about your order — delivery, product quality, billing, or anything else — please email us first. We will make it right.